Contact: Violet Lee
Tel: +86 137 1514 6269
Working hours : 09:00 – 20:00 (CST)
Response time : Within 24 hours service response.
After-sales service phone : +86 137 1514 6269
After-sales service email : violetlee@hrgdisplay.com
After-sales service range:
The range of our after-sales service mainly includes: hardware failure in the display, connector plug-in failure, display control system failure, display control software failure, etc.
Fault classification and solutions:
Level Ⅰ: Control system debugging or connection problems, we provide remote telephone or network guidance.
Level Ⅱ: If LED modules, power supply, receiving card, video controller or video card is damaged, we provide postal service.
Particular project support
Level Ⅲ: If you require our engineer to provide technical support on site, we can provide paid service.
